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Evidence Guide: ICTSAS601 - Implement change management processes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTSAS601 - Implement change management processes

What evidence can you provide to prove your understanding of each of the following citeria?

Plan ICT system changes

  1. Research and develop change procedures and conventions
  2. Develop ICT change management plan
  3. Identify key personnel responsible for change management policy and procedures
  4. Train staff and management in change management procedures and policies
  5. Evaluate current ICT system to determine changing user or business patterns
  6. Identify key personnel responsible for authorising and implementing change management plan
Research and develop change procedures and conventions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop ICT change management plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key personnel responsible for change management policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Train staff and management in change management procedures and policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate current ICT system to determine changing user or business patterns

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key personnel responsible for authorising and implementing change management plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify technology system change needs

  1. Determine current ICT benchmarks
  2. Compare identified needs against performance benchmarks to identify possible changes
  3. Assess proposed changes to determine impact
  4. Notify key personnel of necessary change
Determine current ICT benchmarks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compare identified needs against performance benchmarks to identify possible changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess proposed changes to determine impact

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify key personnel of necessary change

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement change

  1. Plan change schedule
  2. Prioritise changes and allocate resources
  3. Implement change management plan and procedures
  4. Involve stakeholders in the implementation process
  5. Capture new performance benchmarks to measure changes
  6. Ensure appropriate liaison methods are used
  7. Identify training requirements
  8. Notify stakeholders of change
Plan change schedule

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prioritise changes and allocate resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement change management plan and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Involve stakeholders in the implementation process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Capture new performance benchmarks to measure changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure appropriate liaison methods are used

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify training requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify stakeholders of change

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and review implementation

  1. Measure change performance against new benchmarks
  2. Submit performance results to stakeholders
  3. Obtain sign-off on changes
  4. Provide appropriate documentation and reporting
Measure change performance against new benchmarks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit performance results to stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain sign-off on changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide appropriate documentation and reporting

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan ICT system changes

1.1 Research and develop change procedures and conventions

1.2 Develop ICT change management plan

1.3 Identify key personnel responsible for change management policy and procedures

1.4 Train staff and management in change management procedures and policies

1.5 Evaluate current ICT system to determine changing user or business patterns

1.6 Identify key personnel responsible for authorising and implementing change management plan

2. Identify technology system change needs

2.1 Determine current ICT benchmarks

2.2 Compare identified needs against performance benchmarks to identify possible changes

2.3 Assess proposed changes to determine impact

2.4 Notify key personnel of necessary change

3. Implement change

3.1 Plan change schedule

3.2 Prioritise changes and allocate resources

3.3 Implement change management plan and procedures

3.4 Involve stakeholders in the implementation process

3.5 Capture new performance benchmarks to measure changes

3.6 Ensure appropriate liaison methods are used

3.7 Identify training requirements

3.8 Notify stakeholders of change

4. Monitor and review implementation

4.1 Measure change performance against new benchmarks

4.2 Submit performance results to stakeholders

4.3 Obtain sign-off on changes

4.4 Provide appropriate documentation and reporting

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan ICT system changes

1.1 Research and develop change procedures and conventions

1.2 Develop ICT change management plan

1.3 Identify key personnel responsible for change management policy and procedures

1.4 Train staff and management in change management procedures and policies

1.5 Evaluate current ICT system to determine changing user or business patterns

1.6 Identify key personnel responsible for authorising and implementing change management plan

2. Identify technology system change needs

2.1 Determine current ICT benchmarks

2.2 Compare identified needs against performance benchmarks to identify possible changes

2.3 Assess proposed changes to determine impact

2.4 Notify key personnel of necessary change

3. Implement change

3.1 Plan change schedule

3.2 Prioritise changes and allocate resources

3.3 Implement change management plan and procedures

3.4 Involve stakeholders in the implementation process

3.5 Capture new performance benchmarks to measure changes

3.6 Ensure appropriate liaison methods are used

3.7 Identify training requirements

3.8 Notify stakeholders of change

4. Monitor and review implementation

4.1 Measure change performance against new benchmarks

4.2 Submit performance results to stakeholders

4.3 Obtain sign-off on changes

4.4 Provide appropriate documentation and reporting

Evidence of the ability to:

identify and plan information and communications technology (ICT) system changes

implement, monitor and review ICT system changes, including:

applying guidelines and policies to the change management process

maintaining appropriate version control

maintaining compliance with existing accessibility and other policies.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

discuss key change management principles

compare and contrast key functions and features of current information technology systems

describe internet and internetworking architecture

explain principles and structure of performance benchmarking

analyse server access security procedures and general security issues relating to a particular operating system

discuss methods of communicating change to stakeholders.